Privacy Policy
Body Riches Chiropractic
Body Riches Chiropractic ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records and healthcare legislation.
This Privacy Policy explains how we collect, use, store and disclose your personal information, including your health information, and how you can access or correct your information.
What Information We Collect
To provide chiropractic care and related services, we may collect and hold personal information including:
Your name, address, date of birth and contact details
Emergency contact information
Medicare, private health insurance and payment information
Medical history and health information
Information about symptoms, injuries, treatments and health goals
Referral information from other healthcare providers
Notes, reports, assessments, scans, imaging and clinical records
Information relating to appointments and communications with our practice
Website enquiry information where provided by you
Health information is considered sensitive information under Australian privacy law and is handled with additional care and protection.
How We Collect Your Information
We may collect your personal information:
Directly from you when you complete forms, attend appointments, make enquiries or communicate with us
Through our online booking systems
From referring healthcare practitioners
From family members, guardians or authorised representatives where appropriate
From Medicare, private health insurers or other healthcare providers involved in your care
Through our website where you submit enquiries or request information
Where reasonable and practical, we will collect information directly from you.
Why We Collect Your Information
We collect your personal information to:
Provide chiropractic assessment, treatment and ongoing care
Maintain accurate clinical records
Communicate with you regarding appointments and your healthcare
Process payments and health fund claims
Comply with legal and regulatory requirements
Improve our services and patient experience
Manage our business operations
If you choose not to provide certain information, we may be unable to provide appropriate healthcare services.
How We Use and Disclose Your Information
We may use or disclose your personal information for purposes directly related to your healthcare, including:
Providing treatment and clinical care
Referring you to other healthcare providers
Receiving information from other healthcare providers involved in your care
Processing Medicare or private health insurance claims
Appointment reminders and practice communications
Accreditation, quality assurance and compliance activities
Legal or regulatory obligations
We will only disclose your information to third parties where:
You have provided consent
The disclosure is required or authorised by law
The disclosure is necessary to lessen or prevent a serious threat to life, health or safety
The disclosure is otherwise permitted under the Privacy Act
Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include:
Secure practice management software
Password-protected systems
Restricted staff access
Secure electronic storage
Secure destruction of records when legally permitted
All team members and contractors are required to maintain the confidentiality of patient information.
Overseas Disclosure
Some of the software providers we use may store data on servers located outside Australia.
Where personal information is stored or processed overseas, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.
Accessing Your Information
You may request access to your personal information or health records by contacting us in writing.
We will respond to requests within a reasonable timeframe and may require proof of identity before releasing information.
In certain circumstances permitted by law, access may be refused. If this occurs, we will provide written reasons where required.
Administrative fees may apply for the preparation or copying of records.
Correcting Your Information
We aim to keep your personal information accurate, complete and up to date.
If you believe any information we hold is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
Website and Cookies
Our website may use cookies and similar technologies to improve website performance and user experience.
Cookies generally do not identify you personally, although information collected through website enquiries may be linked to information you provide directly.
You may adjust your browser settings to refuse cookies if you wish.
Marketing Communications
We may send health-related information, newsletters, educational content or practice updates where you have consented to receive them.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the issue.
Privacy Officer
Body Riches Chiropractic
hello@bodyricheschiropractic.com.au
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The most current version will always be available from our practice and on our website.
Contact Us
Body Riches Chiropractic
South Fremantle, Western Australia
Email: hello@bodyricheschiropractic.com.au
For any questions regarding this Privacy Policy or the handling of your personal information, please contact us.